Help Center

Welcome to the CueBit Help Center. Find answers to common questions about shopping, international sourcing, bulk orders, delivery across Nigeria, payments, returns, warranties, and partnerships at CueBit Digital Electronics.

Ordering

How do I place an order?

Browse our online shop, add items to your cart, and complete checkout with your delivery details and payment method. You can shop as a guest or create an account to track orders, save addresses, and view order history.

Can I change or cancel an order?

Contact us as soon as possible at support@cuebitdigital.com or call +234 813-484-4361. If sourcing or dispatch has already started, changes may not be possible. We will advise on the best available option.

Why did the price change before checkout?

Some products use live supplier and logistics data. Prices may update when exchange rates, freight costs, supplier availability, or sourcing routes change. The price shown at checkout is the price we will attempt to honour upon payment confirmation.

Can I order by phone or email?

Yes. During support hours (Mon–Sun 09:00–19:00), email support@cuebitdigital.com with the products you want and your delivery address. We will guide you through payment and order confirmation.

Sourcing requests

Can CueBit source a product not listed on the site?

Yes. Share product details, model numbers, quantity, and target budget via our contact page or email contact@cuebitdigital.com. We will review supplier options—including China procurement channels where appropriate—and respond with availability, lead time, and pricing.

How long does international sourcing take?

Timelines vary by product category, supplier location, and customs processing. Estimates are provided during order review or on the product page where available. Sourcing orders typically take longer than locally available stock.

What information helps you source faster?

• Product name, brand, and model number
• Photos or links to the exact item you want
• Quantity and preferred specifications (colour, storage, voltage, etc.)
• Your delivery city in Nigeria and any deadline

Bulk orders

Do you offer business or bulk pricing?

We support bulk and business supply for eligible products. Contact contact@cuebitdigital.com with your product list, quantities, and delivery locations for a tailored quote including MOQ, lead time, and consolidated shipping where applicable.

Do you work with resellers?

Yes. Resellers and retailers can enquire about repeat procurement, catalogue access, and fulfilment support. See Become a CueBit Vendor if you also want to supply products through our platform.

Vendor and partner questions

How do I sell on CueBit?

Visit Partner With CueBit to learn about vendor, service, app, affiliate, and advertising programmes. Partnership is application-based—we review each submission for catalogue fit and operational readiness.

Is CueBit an open marketplace?

No. CueBit is a curated commerce platform. Listing and partnership decisions remain at our discretion to protect customers and platform quality.

Payments

Which payment methods do you accept?

Available methods are shown at checkout and may include card and other supported gateways configured on our WooCommerce store. If you have trouble completing payment, contact support during business hours.

Is checkout in Naira?

Yes. You may browse in other display currencies for convenience, but checkout is completed in Nigerian Naira (NGN) as configured on our platform.

Will I receive an order confirmation?

Yes. After successful payment, you should receive an order confirmation email. Check your spam folder if it does not arrive within a few minutes, then contact support with your name and order details.

Delivery

Where do you deliver?

We deliver across Nigeria through courier partners. See Service Areas and Shipping Rates & Policies for coverage details, fees, and sourcing timelines.

How do I track my order?

Log in and visit Your Orders. Tracking links are added when available from our courier or sourcing partner. For sourcing orders, status updates may appear in stages.

What if my package is delayed?

Contact support@cuebitdigital.com with your order number. We will check fulfilment status and advise on next steps. Delays caused by customs or carriers are communicated as updates become available.

Returns and warranty

How do I return a product?

See our Returns & Replacements policy. Email support with your order number and a description of the issue. Do not return items without return authorisation.

Are products covered by warranty?

Many items include manufacturer warranty. Coverage varies by brand and product. CueBit will help facilitate claims where we supplied the product. Keep proof of purchase and original packaging when possible.

Account and security

How do I reset my password?

Use the “Lost your password?” link on the account login page. If you need further help, contact support with the email address associated with your account.

How do I update my delivery address?

Log in to your account and update saved addresses before placing a new order. For an order already placed, contact support immediately—changes may not be possible after dispatch.

Contact CueBit

Still need help?
CueBit Digital Electronics · Banex Plaza Wuse, FCT Abuja
Email: support@cuebitdigital.com
Phone: +234 813-484-4361
Hours: Mon–Sun 09:00–19:00

For partnership enquiries, email contact@cuebitdigital.com or visit Contact Us.