Returns & Replacements

We want you to shop with confidence at CueBit Digital Electronics. This page explains how returns, replacements, and refunds work for products purchased through our platform, including items fulfilled from local stock and those sourced internationally.

Eligible issues

You may request a return, replacement, or refund when:

• The product arrived damaged, defective, or non-functional out of the box
• You received the wrong item, wrong model, or an incomplete order
• The product has a verified manufacturing fault within the applicable warranty period
• The item is materially different from what was described on the product page—wrong specifications, colour, capacity, or included accessories
• The product failed to arrive within a reasonable period and our support team confirms a fulfilment issue on our side

Items that may not qualify

• Products damaged after delivery through misuse, modification, liquid exposure, or improper installation
• Items with missing accessories, packaging, serial numbers, or security seals required for verification
• Software licences, digital goods, or personalised items where applicable law permits restriction
• Products explicitly marked as final sale or non-returnable on the product page
• Issues reported outside a reasonable timeframe after delivery—see customer responsibilities below

Replacement eligibility

Where stock or supplier availability allows, we may offer a direct replacement instead of a refund. For internationally sourced items, replacement timing depends on supplier lead time, inbound logistics, and current availability.

If a replacement cannot be sourced within a reasonable period, we will discuss refund options with you.

Warranty considerations

Many electronics include manufacturer warranty coverage. CueBit will help facilitate warranty claims where we supplied the product, but warranty terms—including duration, coverage scope, and claim procedure—are ultimately set by the manufacturer.

Keep your proof of purchase, order confirmation, and original packaging when possible. For warranty-only issues that arise after our standard return window, contact us with your order number and we will advise on next steps.

Inspection process

Returned items may be inspected to confirm the reported issue. We may request photos or video before authorising a return label, pickup, or drop-off arrangement. For defective electronics, diagnostic checks may be required before a refund or replacement is approved.

Do not return items without return authorisation from our support team. Unauthorised returns may delay resolution.

Customer responsibilities

1. Contact us within a reasonable time after delivery—typically within 7 days for visible damage, wrong items, or missing parts
2. Provide your order number, product name or SKU, and clear evidence of the issue (photos, video, or description)
3. Return products in reasonable condition with included accessories unless otherwise instructed
4. Follow our return authorisation instructions before shipping items back
5. Cooperate with inspection or diagnostic steps needed to confirm eligibility

Refund timing

Approved refunds are processed to the original payment method where possible. Bank and payment processor timelines may add several business days before funds appear in your account. We will notify you by email when a refund has been initiated.

Partial refunds may apply if an item is returned without required accessories or if inspection finds damage not present at delivery.

How to start a return

Email support@cuebitdigital.com with the subject line including your order number and a description of the issue. Our team will guide you through the next steps, including whether to keep, return, or await replacement shipment.

Contact CueBit

CueBit Digital Electronics
Banex Plaza Wuse, FCT Abuja
Email: support@cuebitdigital.com
Phone: +234 813-484-4361
Hours: Mon–Sun 09:00–19:00